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Privacy Policy

This Privacy Policy explains how cowboys-casino, operating exclusively through cowboys777.com, collects, uses, and protects your personal information. It applies to all players, website visitors, and users of cowboys777.com. The policy is effective as of November 6, 2025, and is designed to comply with Canadian privacy laws, including Alberta's Personal Information Protection Act (PIPA) and other applicable standards.

Who We Are

OBSERVE: cowboys-casino operates under the management of Penny Lane Entertainment Group as a licensed casino entity in Alberta, Canada. The primary domain for online interaction is cowboys777.com.

  • Legal Operator: cowboys-casino (Penny Lane Entertainment Group, President: Paul Vickers)
  • Registered Address: 421 12 Ave SE, Calgary, AB T2G 1A5, Canada
  • Regulatory License: Casino Operator License issued by Alberta Gaming, Liquor and Cannabis (AGLC), valid through 2025
  • Contact Information:
  • Data Protection Contact: Samantha Roy, Data Protection Officer (DPO), reachable at [email protected]

REFLECT: All data processing activities are performed in compliance with Alberta and Canadian data protection laws, and all communications regarding privacy should be directed to the contacts above for prompt response and resolution.

What Personal Data We Collect

OBSERVE: cowboys-casino, via cowboys777.com, collects various categories of data to provide secure and regulated gambling services.

  • Personal Identification Data: Full name, date of birth, email address, phone number, government-issued identification, and proof of address to verify identity and age.
  • Account and Transaction Data: Username, password, account history, deposits, withdrawals, payment card details, and transaction logs.
  • Technical Data: IP address, device information, browser type, operating system, access logs, and session activity to ensure site security and optimize user experience.
  • Behavioral Data: Game play history, betting patterns, clickstream data, time spent on various sections, and user preferences for responsible gaming analysis.
  • Cookies and Tracking: Session cookies, persistent cookies, third-party analytics cookies, and similar technologies to facilitate website functionality and marketing.

EXPAND: Certain data may be collected automatically or provided voluntarily by users; all collection practices adhere to the principles of necessity and proportionality under CA law.

Legal Basis for Processing

OBSERVE: cowboys-casino ensures all personal data is processed lawfully, fairly, and transparently on cowboys777.com.

  1. User Consent: Obtained for marketing communications, cookies, and processing non-essential data. Consent can be withdrawn at any time.
  2. Contract Fulfillment: Processing is necessary for the performance of contracts with users (e.g., account management, payment processing, provision of gaming services).
  3. Legitimate Interests: Used to enhance service quality, prevent fraud, ensure network and information security, and carry out analytics for business improvement-balanced against user privacy rights.
  4. Legal Obligations: Required for compliance with gaming regulations, Know Your Customer (KYC), Anti-Money Laundering (AML) laws, and tax reporting to regulatory authorities such as AGLC.

REFLECT: All processing activities are justified by at least one of the above legal grounds, in accordance with Alberta PIPA and applicable Canadian federal statutes.

Purpose of Processing

OBSERVE: cowboys-casino collects and processes data solely for clearly defined business and compliance purposes on cowboys777.com.

  • Service Delivery: To create and manage user accounts, operate games, process payments, and provide customer support.
  • Service Improvement: To analyze platform usage, enhance user experience, develop new features, and ensure optimal system performance.
  • Marketing and Communication: To send promotional offers, newsletters, and event updates (subject to user consent and opt-out rights).
  • Analytics: To perform internal business analytics, user segmentation, and usage trend analysis for operational insights.
  • Fraud Prevention and Security: To monitor, detect, and prevent fraud, money laundering, and other prohibited activities; to ensure compliance with legal and regulatory requirements.

REFLECT: Data is not used for purposes beyond those explicitly stated, unless further consent is obtained or as required by law.

Disclosure & Sharing

OBSERVE: cowboys-casino limits the disclosure of personal data collected via cowboys777.com to circumstances strictly necessary for lawful operation.

  1. Payment Partners: Data may be shared with banks, payment processors, and financial institutions for transaction facilitation and fraud checks.
  2. Service Providers: Third-party vendors (e.g., IT support, analytics, cloud hosting) process data under strict confidentiality agreements and only as instructed by cowboys-casino.
  3. Regulatory Authorities: Data may be disclosed to AGLC and other Canadian regulators for licensing, compliance monitoring, and mandatory reporting.
  4. Affiliates and Advertising Networks: Personal data may be shared with affiliates and marketing partners only with your explicit consent, and always in accordance with applicable laws.
  5. Legal and Safety Disclosures: Data may be disclosed if required by law, court order, or to protect the rights, property, or safety of cowboys-casino, users, or the public.

REFLECT: All third-party data recipients are contractually bound to maintain data security and confidentiality, and data is never sold to unrelated third parties.

International Transfers

OBSERVE: While cowboys-casino primarily stores and processes data within Canada, certain data may be transferred to service providers or partners in other jurisdictions.

  • Destination Countries: Data may be transferred to the United States or other countries if necessary for technical support, payment processing, or cloud services.
  • Protection Measures: All international transfers are subject to robust safeguards, including:
    • Standard Contractual Clauses (SCCs) or equivalent data transfer agreements
    • Third-party compliance with Canadian privacy standards and, where applicable, international frameworks (e.g., ISO 27001, SOC 2)
    • Regular security audits and risk assessments for cross-border data handling

REFLECT: Users are informed of any material changes to international transfer practices, and may request further details on specific safeguards by contacting the DPO.

Data Retention

OBSERVE: cowboys-casino adheres to defined retention periods for all categories of personal data collected via cowboys777.com.

  1. Personal Data: Retained for the duration of the user relationship and no more than 5 years after account closure, in line with regulatory retention requirements.
  2. Transactional Data: Payment and gaming transaction records are retained for a minimum of 5 years after the transaction date, to satisfy AML and audit obligations.
  3. Technical and Behavioral Data: Retained for up to 3 years for analytics and security purposes, unless regulatory requirements necessitate longer retention.
  4. Deletion Criteria: Data is securely deleted or anonymized upon expiration of retention periods, completion of processing purposes, or upon valid user request (subject to legal obligations).

REFLECT: Secure deletion methods are applied, and cowboys-casino regularly reviews data retention practices to ensure ongoing legal compliance.

Your Rights

OBSERVE: cowboys-casino upholds robust data subject rights in accordance with Canadian law and draws alignment from international standards such as the GDPR.

  • Right of Access: You may request confirmation and a copy of your personal data processed by cowboys-casino.
  • Right to Correction: You may request correction of inaccurate or incomplete data at any time.
  • Right to Deletion ("Right to be Forgotten"): You may request deletion of your data, subject to regulatory and contractual retention obligations.
  • Right to Restriction: You can request restriction of processing if you contest the accuracy or lawfulness of data processing.
  • Right to Object: You may object to processing for direct marketing or on grounds relating to your particular situation.
  • Right to Data Portability: You may request a machine-readable copy of your personal data to transfer to another controller.
  • Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you have the right to withdraw consent at any time through your account settings or by contacting us.

How to Exercise Your Rights

  1. Submit a written request to the DPO at [email protected] or by phone at (403) 514-0900.
  2. cowboys-casino will acknowledge your request within 5 business days and provide a full response within 30 calendar days, free of charge, unless the request is manifestly unfounded or excessive.
  3. If you are dissatisfied with our response, you may escalate your complaint to the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca).

REFLECT: While the GDPR and Mexican privacy law are referenced for alignment, all user rights are governed primarily by Canadian law, with best practices adopted from international standards where applicable.

Cookies & Tracking Technologies

OBSERVE: cowboys-casino uses cookies and similar technologies on cowboys777.com for essential operations and user experience optimization.

  • Session Cookies: Temporary cookies that enable site navigation and expire when you close your browser.
  • Persistent Cookies: Remain on your device for a set period to remember preferences and login details.
  • Third-Party Cookies: Set by analytics or advertising providers (e.g., Google Analytics) to collect aggregate usage data and deliver targeted promotions, subject to your consent.

Managing Cookies

  • You may manage or disable cookies at any time through your browser settings.
  • Some cookies are essential for the operation of cowboys777.com; disabling these may impact functionality.
  • Where available, you can also adjust cookie preferences via the internal user settings panel.

REFLECT: For more information on cookies and how to manage them, consult our Cookie Policy or contact the DPO.

Data Security

OBSERVE: cowboys-casino implements comprehensive data security measures to protect user information on cowboys777.com against loss, misuse, unauthorized access, and disclosure.

  • Encryption: All data transmitted over the internet is protected using TLS 1.2+ encryption; sensitive data is encrypted at rest using industry best practices.
  • Access Controls: Multi-factor authentication, role-based access restrictions, and strict password policies limit data access to authorized personnel only.
  • Security Audits: Regular internal and third-party security assessments, penetration testing, and compliance reviews are conducted to identify and mitigate risks.
  • Staff Training: Ongoing staff education in data protection, privacy laws, and incident response.
  • Incident Response: Documented procedures for prompt detection, reporting, and management of data breaches, including user notification in line with legal requirements.
  • Compliance: Adherence to recognized international standards such as ISO 27001 and SOC 2 where applicable, in addition to Canadian legal requirements.

REFLECT: Security controls are regularly updated to address emerging threats, and cowboys-casino remains committed to the highest standards of data protection.

Complaints & Contacts

OBSERVE: cowboys-casino is committed to addressing all privacy concerns promptly and transparently for users of cowboys777.com.

  1. Contact the DPO: Email [email protected] or call (403) 514-0900. Include your contact information and a detailed description of your concern.
  2. Online Feedback: If an online feedback form becomes available, instructions will be provided on cowboys777.com.
  3. Postal Address: Privacy Officer, cowboys-casino, 421 12 Ave SE, Calgary, AB T2G 1A5, Canada.
  4. Complaint Handling Procedure:
    • All complaints are reviewed by the DPO within 5 business days.
    • A formal response will be provided within 30 calendar days.
  5. Escalation: If unsatisfied, you may contact the Office of the Information and Privacy Commissioner of Alberta:
    Suite 2460, 801 6 Avenue SW, Calgary, AB T2P 3W2, Canada
    Phone: (403) 297-2728
    Website: https://oipc.ab.ca

REFLECT: cowboys-casino strives for transparency and fairness in all privacy matters, with escalation routes available for unresolved issues.

Updates

OBSERVE: cowboys-casino may update this Privacy Policy to reflect changes in legal requirements, operational practices, or technology.

  1. Notification Procedures:
    • Users will be informed of material changes via email notifications, website banners, and/or dashboard alerts on cowboys777.com.
    • Advance notice of at least 30 days will be provided prior to the effective date of significant amendments.
  2. User Options: If you object to material changes, you may close your account or contact the DPO to discuss your concerns.
  3. Version Control:
    • Last updated: November 6, 2025
    • Material changes will be summarized in a changelog section for transparency.

REFLECT: Continued use of cowboys777.com after updates constitutes acceptance of the revised policy; users are encouraged to review this page regularly.