Responsible Gaming

Responsible gaming at cowboys-casino means making informed choices and understanding that gambling is a form of entertainment, not a way to generate income. We are committed to supporting our players in maintaining control and offer comprehensive assistance and tools for conscious gambling behavior.

Risk Awareness

OBSERVE: Gambling may carry risks of addiction and negative consequences if not managed responsibly. EXPAND: cowboys-casino, operating via cowboys777.com under the Alberta Gaming, Liquor and Cannabis (AGLC) regulatory framework, is obligated to provide clear information to help users self-identify problematic patterns. REFLECT: The following signs may indicate a developing gambling issue:

• Gambling more frequently or with larger amounts than intended
• Preoccupation with casino activities outside of play sessions
• Chasing losses or betting to recover past losses
• Neglecting personal, family, or work responsibilities due to gambling
• Hiding gambling activity from others
• Feeling anxious, irritable, or distressed when unable to gamble

Self-Assessment Test

Consider the following statements. If you answer "yes" to several, you may benefit from additional support:

• Do you often spend more money or time on gambling than you intended?
• Have you tried to reduce or stop gambling without success?
• Do you feel restless or irritable when not gambling?
• Have you lied to friends or family about your gambling?
• Has gambling caused problems in your personal or work life?

If you recognize these signs, we encourage you to use the tools and resources below or contact our support team for confidential assistance.

Limits & Tools

OBSERVE: Under CA regulations and AGLC best practices, operators must enable users to set controls to manage gambling behavior. EXPAND: cowboys-casino provides configurable limits and self-management tools on cowboys777.com. REFLECT: These measures help players maintain control and prevent excessive gambling.

Setting Deposit Limits

1. Log in to your cowboys-casino account at cowboys777.com.
2. Go to Account Settings and select Responsible Gaming.
3. Choose Deposit Limits and enter your preferred daily, weekly, or monthly maximum deposit amounts.
4. Confirm your limit. Changes take effect immediately or as specified by system policy.

Session Time Limits & Breaks

• Session Timer: Set a maximum session duration in your account's Responsible Gaming area. When the time is reached, you will automatically be logged out.
• Time-Out (Short-Term Break):
  1. In Account Settings, select Time-Out.
  2. Choose a break period (24, 48, or 72 hours).
  3. Confirm your choice. Your account will be temporarily inaccessible during this period.

Legal Obligation: All limit-setting features are provided in compliance with CA regulations to promote player safety. Once a limit is set, it cannot be raised until the specified cooling-off period has elapsed.

Self-Exclusion

OBSERVE: Self-exclusion is a core CA regulatory requirement and an industry standard for minimizing gambling-related harm. EXPAND: cowboys-casino provides comprehensive self-exclusion options via cowboys777.com. REFLECT: Players may self-exclude for a defined period or permanently, with safeguards and support integrated throughout the process.

1. Accessing Self-Exclusion: Log in to your account at cowboys777.com, navigate to Account Settings > Responsible Gaming > Self-Exclusion.
2. Choosing Exclusion Period: Select a duration (minimum 6 months, up to permanent/lifetime exclusion).
3. Confirmation: Confirm your choice. You will receive a confirmation email. For assistance, contact our support team at [email protected] or (403) 514-0900.
4. Consequences: Your account will be blocked for the selected period:
   • You will not be able to log in, deposit, or place bets.
   • Outstanding balances will be refunded in accordance with casino policy and applicable law.
   • Self-exclusion cannot be revoked until the minimum period expires. Reactivation requires written request and review by the Responsible Gaming team.

Legal Protections: Self-exclusion requests are processed confidentially and in accordance with CA privacy laws and AGLC guidelines.

Support Resources

OBSERVE: CA law and industry codes require provision of accessible support resources. EXPAND: cowboys-casino ensures all players on cowboys777.com receive information on local, national, and international help. REFLECT: The following resources are available for players and families:

Local Support - Canada

• Alberta Health Services Addiction Helpline: 1-866-332-2322 (24/7, English & French)
• Canadian Centre on Substance Use and Addiction (CCSA): 1-833-235-4048 (Monday-Friday, 9am-5pm, English & French) - ccsa.ca
• ConnexOntario: 1-866-531-2600 (24/7, English, French, other languages available) - connexontario.ca

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• Canada: Voluntary Self-Exclusion via AGLC (Alberta) - aglc.ca
• UK: GamStop - gamstop.co.uk
• Spain: RGIAJ - ordenacionjuego.es
• Blocking Apps: Gamban, BetBlocker

Family Support Resources

• Gam-Anon Canada: gam-anon.org - Support for families and friends
• Centre for Addiction and Mental Health (CAMH): camh.ca
• Online Forums: Gambling Therapy Forums

Confidentiality Note: All support contacts above operate with strict confidentiality and professional standards. Players' privacy is protected under CA law. Seeking help is a sign of strength.

Help for Family

OBSERVE: Family members are often affected by gambling-related issues. EXPAND: cowboys-casino recognizes its responsibility to provide support information for relatives and friends. REFLECT: The following guidance is provided in line with CA best practices:

• Initiate Conversation: Approach the individual calmly and without judgment. Express concern, listen actively, and avoid confrontation.
• Encourage Support: Suggest professional help or self-exclusion. Share links to family support groups such as Gam-Anon and Gambling Therapy Forums.
• Seek Guidance: Contact hotlines (e.g., 1-866-332-2322 or 1-866-531-2600) or consult with a qualified psychotherapist experienced in addiction counseling.
• Establish Boundaries: Protect your own well-being and seek peer support for yourself as needed.

Next Steps: If you are concerned for someone's safety, contact a mental health professional or the support lines listed above immediately.

Operator's Commitment

OBSERVE: CA regulations require active monitoring and intervention for at-risk behaviors. EXPAND: cowboys-casino employs automated and manual reviews of player activity on cowboys777.com. REFLECT: Our Responsible Gaming team is dedicated to player protection through the following measures:

• Behavioral Monitoring: Analysis of betting patterns, session durations, and deposit activity for risk indicators.
• Proactive Communication: If concerning patterns are detected (e.g., rapid escalation in deposits, frequent session extensions, repeated limit changes), support may contact the player via email or phone to provide advice and offer intervention options.
• Warning Messages: Automated alerts and educational notices provided in real-time to encourage self-assessment and use of responsible gaming tools.
• Staff Training: All staff receive annual training in responsible gaming, early intervention, and privacy protection, as mandated by AGLC and CA law.

Legal Safeguard: Any intervention is conducted confidentially and in accordance with CA privacy standards. Players' rights to privacy and dignity are protected at all times.

Updates

OBSERVE: Regulatory standards require timely updates and transparent communication of policy changes. EXPAND: cowboys-casino notifies players of modifications to responsible gaming procedures via multiple channels. REFLECT:

• All updates to responsible gaming policies are announced by email (to registered users) and via prominent website banners on cowboys777.com.
• Players are encouraged to review this page regularly to remain informed of the latest responsible gaming provisions.
• Last updated: 2025-11-06

Contact & Feedback

OBSERVE: CA regulations require clear, accessible communication channels for player support and feedback. EXPAND: cowboys-casino provides dedicated contact points for all responsible gaming inquiries via cowboys777.com. REFLECT: For confidential assistance, self-control requests, or feedback:

• Responsible Gaming Department (cowboys-casino):
• Email: [email protected]
• Phone: (403) 514-0900 (24/7, English; French support available on request)
• Visit cowboys777.com to access the Responsible Gaming section or to submit a support request via web form (coming 2025).

All communications are handled discreetly and in compliance with CA privacy legislation. Feedback is reviewed by our Responsible Gaming team led by Samantha Roy (author of this policy). Immediate concerns can be escalated to the Alberta Gaming, Liquor and Cannabis (AGLC) via aglc.ca.