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Terms & Conditions

These Terms govern your relationship with the operator of cowboys-casino, accessible via cowboys777.com. By accessing or using the site, you agree to be bound by these Terms as of the effective date: November 6, 2025. Please read them carefully before participating in any gaming activities.

Definitions

  • Operator: Refers to the entity responsible for managing cowboys-casino on the cowboys777.com domain, operating under the Alberta Gaming, Liquor and Cannabis (AGLC) Casino Operator License, with headquarters at 421 12 Ave SE, Calgary, AB T2G 1A5, Canada.
  • User: Any individual accessing or using cowboys777.com for gaming or related services.
  • Player: A User who has registered and holds an active account on cowboys777.com.
  • Bet: A monetary stake placed on a casino game or event, subject to these Terms.
  • Bonus: Promotional credits or offers provided by the Operator, subject to specific activation and wagering requirements.
  • Wager: The act of staking funds (including bonus credits) on a game or event within cowboys-casino.
  • KYC (Know Your Customer): Identity verification procedures required under CA law and AGLC regulations.
  • Account: A unique user profile registered on cowboys777.com for participation in gaming activities.

Account Registration

Eligibility and Process

  • Minimum Age: Users must be at least 18 years old to register and participate in gaming activities on cowboys777.com, in accordance with Alberta and CA law.
  • Account Creation: Registration requires providing accurate personal information, a valid email address, and creating a secure password. The Operator may request additional information to verify eligibility.
  • Email Verification: Upon registration, Users must verify their email address through a confirmation link sent to the provided address. Unverified accounts may be suspended or deleted.
  • KYC Obligations: Players must submit valid identification documents (such as government-issued ID and proof of address) to satisfy KYC requirements at the Operator's request before withdrawals or upon reaching certain transaction thresholds.
  • User Obligations: Users are solely responsible for ensuring all registration information remains accurate and current, and for maintaining confidentiality of account credentials. Any unauthorized use of an account must be reported immediately to [email protected] or (403) 514-0900.

Regional Compliance Note: Registration is limited to residents of Canada where online gaming is legal. The Operator reserves the right to refuse or terminate accounts that do not meet legal or regulatory requirements.

Betting & Gameplay Rules

Placing Bets and Game Participation

  • Bet Limits: Minimum and maximum bet amounts are specified for each game and are subject to change by the Operator to comply with regulatory or operational requirements. Players are responsible for checking these limits before placing a bet.
  • Types of Bets: Bets may be placed on a variety of games, including but not limited to slots, table games, and live dealer options, each governed by individual game rules available on cowboys777.com.
  • Bet Cancellation and Modification: Once a bet is confirmed, it may not be cancelled or modified except in cases of technical error or regulatory intervention as determined by the Operator.

Conduct and Fair Play

  • Prohibited Behaviour: Users must refrain from abusive language, harassment, fraud, collusion, or any conduct detrimental to fair play in live games or chat functions. Any form of cheating or manipulation is strictly forbidden.
  • Account Suspension: The Operator reserves the right to suspend or close accounts, void bets, or withhold winnings in cases of suspected misconduct, regulatory breach, or fraud.

Regional Compliance Note: All gaming operations and player conduct are subject to the Alberta Gaming, Liquor and Cannabis (AGLC) regulatory framework and applicable CA laws.

Bonus Terms

  1. Bonus Activation: Bonuses are credited according to specific promotional offers and require Users to opt-in or meet qualifying criteria as outlined in each promotion. The Operator may require Users to enter bonus codes or complete specific actions to activate bonuses.
  2. Wagering Requirements: All bonuses are subject to wagering requirements, which specify the amount that must be wagered before bonus funds or associated winnings can be withdrawn. The standard wagering requirement is detailed in each promotional offer and may vary by game type. All wagering requirements must be met within the specified promotional timeframe, not exceeding December 31, 2025, unless otherwise stated.
  3. Prohibited Actions: The use of multiple accounts, bonus stacking, or attempting to exploit promotional offers is strictly prohibited. Certain games may be excluded from contributing toward wagering requirements; refer to the bonus terms on cowboys777.com for full details.
  4. Combining Promotions: Unless explicitly stated, bonuses and promotions cannot be combined. Only one active promotion may be in effect per account at any given time.
  5. Bonus Cancellation: The Operator reserves the right to amend, suspend, or cancel any bonus offer at its sole discretion, provided such changes comply with applicable regulations and Users are duly notified.

Legal Protections: Bonus funds are not transferable and may be forfeited if misuse or violation of these Terms is detected.

Regional Compliance Note: All promotions are offered in accordance with CA advertising standards and AGLC regulations, with clear disclosure of all terms and conditions.

Payments & Withdrawals

Deposit and Withdrawal Methods

  • Accepted Methods: Players may deposit or withdraw funds using approved payment methods, including credit/debit cards, e-wallets, and, where permitted, cryptocurrency solutions. The availability of payment options may vary based on the User's location and regulatory requirements.
  • Limits and Fees: Minimum and maximum deposit and withdrawal amounts apply as specified on cowboys777.com. The Operator does not charge fees for standard transactions, but third-party payment providers may impose their own charges. All transactions are processed in Canadian dollars (CAD).
  • Processing Times: Deposits are typically credited instantly. Withdrawals are subject to KYC verification and may take up to five (5) business days to process, subject to banking and regulatory delays.
  • Refund Policy: Bets placed and confirmed cannot be refunded except in cases of technical malfunction or regulatory intervention. Bonus funds are non-refundable and subject to applicable wagering requirements.
  • Anti-Fraud Measures: All transactions are monitored for fraudulent activity. The Operator reserves the right to delay or withhold payments pending investigation or to comply with legal obligations.

Regional Compliance Note: All payment processing complies with AGLC and CA anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.

Limitation of Liability

  1. Operator Obligations: The Operator undertakes to provide fair, transparent, and regulated gaming services, ensuring the integrity of all games and the accuracy of published results in accordance with AGLC licensing standards.
  2. Exclusions of Liability: The Operator is not liable for losses or damages arising from: technical failures, software or hardware malfunctions, network interruptions, unauthorized account use, or force majeure events. Players accept the inherent risks associated with online gaming.
  3. Maximum Compensation: In any dispute, the Operator's liability shall not exceed the amount of the bet or wager placed by the Player in relation to the disputed transaction.
  4. User Responsibility: Users are responsible for maintaining the security of their accounts and personal devices and for complying with all applicable local, provincial, and federal laws.

Legal Disclaimer: Nothing in these Terms excludes liability for fraud or gross negligence where prohibited by CA law.

Intellectual Property Rights

  • Copyright Notice: All content, including but not limited to text, graphics, logos, software, and multimedia elements on cowboys777.com, is the property of the Operator or its licensors and is protected under Canadian and international copyright law.
  • Prohibited Uses: Users may not copy, reproduce, modify, distribute, transmit, display, or create derivative works from any part of the site without prior written consent from the Operator.
  • License Limitation: Access to cowboys777.com does not grant any license or right to use any trademarks, logos, or proprietary content except as expressly authorized.

Privacy & Data Protection

Your personal information is processed in accordance with the cowboys-casino Privacy Policy, accessible via cowboys777.com. All data collection, storage, and handling conform to applicable CA privacy legislation and regulatory standards. For full details regarding your rights and the Operator's data processing practices, refer to the Privacy Policy.

Changes to Terms

  • Notification of Updates: The Operator may revise these Terms at any time to reflect changes in law, regulatory requirements, or operational policies. Users will be notified of material changes via email and/or prominent banner notifications on cowboys777.com.
  • User Rights: Continued use of cowboys777.com following any update constitutes acceptance of the revised Terms. Users who do not agree to the updated Terms may discontinue use and request account closure under the procedure outlined below.

Termination & Suspension

  1. Grounds for Action: The Operator may suspend or terminate User accounts in cases of: breach of these Terms, suspected fraud or misconduct, failure to meet eligibility criteria, regulatory non-compliance, or upon lawful request by authorities.
  2. Procedure: Affected Users will be notified by email and, where possible, by phone at the contact details provided in their account. Users may request clarification or appeal via [email protected].
  3. Funds Handling: Upon termination, any remaining account balance, less any applicable deductions under these Terms, will be returned to the User via the original payment method, subject to KYC and regulatory requirements.
  4. User Initiated Closure: Users may request account closure at any time by contacting customer support; the Operator will process such requests in accordance with regulatory and anti-fraud obligations.

Governing Law & Jurisdiction

  • Applicable Law: These Terms, and any disputes arising under them, are governed by the laws of the Province of Alberta and the federal laws of Canada, without regard to conflict of law principles.
  • Jurisdiction: The courts of Alberta, located in Calgary, shall have exclusive jurisdiction over any disputes not subject to alternative dispute resolution as outlined below.
  • Dispute Resolution: In the event of a dispute, Users are encouraged to contact customer support at [email protected] for resolution. Where disputes cannot be resolved amicably, parties may agree to binding arbitration in Alberta, subject to applicable law.

Contact Information

  • Customer Support Email: [email protected]
  • Telephone: (403) 514-0900
  • Headquarters Address: 421 12 Ave SE, Calgary, AB T2G 1A5, Canada
  • Website: https://cowboys777.com
  • Regulatory Authority: Alberta Gaming, Liquor and Cannabis (AGLC) - https://aglc.ca
  • Legal Department Contact: For legal inquiries, please direct correspondence to [email protected], attention: Samantha Roy (author of this policy).

Regional Compliance Note: All contact channels are monitored and managed in accordance with CA regulatory requirements, ensuring timely responses and escalation where required by law.